Meet MBot | MAD Electronics AI Shopping Assistant
Meet MBot, our new AI shopping assistant
Shopping for electronics should be simple, clear and fast. That is why MAD Electronics has introduced MBot, our AI shopping assistant designed to help customers get quick answers while browsing our website.
MBot is available directly on the MAD Electronics website and can help with common questions about orders, invoices, shipping, returns, warranty and product information.
What can MBot help with?
MBot is built to help with the questions customers often need answered quickly.
You can ask MBot to:
- Track your order
- Request an invoice or sales receipt
- Help find the right product
- Answer basic shipping questions
- Explain returns and warranty information
- Point you to the right contact option when our team needs to check something manually
Order tracking support
If you have placed an order with MAD Electronics, MBot can help you check tracking information where available.
For privacy and security, MBot may ask for details such as your order number and delivery postcode. If your order was placed through a marketplace, your marketplace order number may not be the same as the MAD Electronics order number. In that case, MBot may ask for other details to help verify the order.
Invoice and sales receipt requests
Need a copy of your invoice or sales receipt? MBot can help request it after verifying your order details.
For marketplace orders, the customer email address may not always be shared with us correctly. MBot may ask you to manually enter the email address where you would like the invoice or sales receipt sent.
Product help while you shop
MBot can help customers narrow down product options and understand basic product information. For example, you can ask about compatibility, general product categories, warranty process or what type of item may suit your setup.
For exact pricing, live stock availability or technical confirmation, our team may still need to check the current product page, supplier information or order details manually.
Built for a better shopping experience
MBot is designed to make common support tasks easier and faster. It is not a replacement for the MAD Electronics team, but it can help customers get started, find the right information and send requests to the right place.
You can open MBot by selecting Ask MBot on the MAD Electronics website.
A quick note about AI answers
MBot uses AI, so its responses may not always be complete or accurate. For licensed work, installation, compliance, cabling, electrical work or safety-critical advice, customers should always consult a qualified professional.
If MBot cannot confirm something, the safest next step is to contact MAD Electronics and our team will help.
Try MBot today
Next time you visit MAD Electronics, click Ask MBot and try one of the quick options:
- Track my order
- Request invoice
- Help me find the right product
MBot is here to make shopping with MAD Electronics easier, faster and more helpful.